Many players have questions about Pointsbet before they deposit their first euro — here are the honest answers. This guide covers everything you need to know: from creating an account and claiming a welcome bonus to managing your funds and staying safe.
Quick Checklist
- Check that online gambling is legal in your country of residence.
- Have a valid government-issued ID ready for verification.
- Read the welcome bonus terms — especially wagering requirements and game contributions.
- Choose a payment method that suits your needs (low fees, fast withdrawals).
- Set personal deposit and loss limits before you start playing.
- Bookmark the support page in case you need help.
How to Sign Up
- Go to the website and click the “Sign Up” or “Register” button.
- Fill in your email address, create a strong password, and select your currency.
- Provide your full name, date of birth, and residential address exactly as on your ID.
- Accept the terms and conditions (read them first) and submit the form.
- Check your email for a verification link and click it to activate your account.
- Complete the identity verification process by uploading a photo of your ID and a proof of address.
Calculating Your Bonus
Suppose the welcome offer is a 100% match bonus up to €500 with a 20x wagering requirement on the bonus amount. You deposit €100. Your bonus is €100 (100% of deposit, within the cap). Wagering requirement = €100 × 20 = €2,000. You must place bets totaling €2,000 before you can withdraw any winnings from the bonus. Note that not all games contribute equally: slots typically count 100%, while table games may count only 10-20%. For example, if you play only slots, every €1 bet counts €1 toward wagering. If you play blackjack (10% contribution), you would need to bet €20,000 to meet the same requirement.
Licence & Player Protection
The platform operates under a licence from the Government of Curacao. This means it follows certain standards for fair play and security. Always check the licence number at the footer of the site. For players from the EU or Nordic countries, be aware that winnings from Curacao-licensed casinos may be subject to local income tax — unlike licences from Malta or the UK. The site uses SSL encryption to protect your data and offers responsible gambling tools such as deposit limits, reality checks, and self-exclusion.
Payment Methods
| Method | Min Deposit | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | €10 | 3–5 business days | None by the casino |
| Skrill | €10 | 24–48 hours | None |
| Neteller | €10 | 24–48 hours | None |
| Bank Transfer | €20 | 5–10 business days | May apply from bank |
| Bitcoin | €20 equivalent | Up to 24 hours | Network fees apply |
All deposits are instant except bank transfers. Withdrawals are processed after verification is complete.
When Things Go Wrong
- Forgot password: Click “Forgot Password” on the login page. Enter your email and follow the reset link. If you don’t receive it, check spam or contact support.
- Payment not showing: First, refresh the cashier page. If still missing, check your bank statement. Contact support with transaction ID and screenshot.
- Bonus not credited: Ensure you met the minimum deposit and entered any bonus code. Wagering may start only after you opt in. If issue persists, chat with support.
- Verification delay: Upload clear, high-quality images. Make sure all details match your account. Typical verification takes 24–48 hours. After that, escalate to support.
- Account locked: This can happen after multiple failed login attempts. Use the password reset or contact support to unlock it.
- Withdrawal rejected: Check if you have met wagering requirements. Also ensure your payment method is valid and you haven’t exceeded daily limits.
Common Questions
Is the platform legal?
It holds a Curacao licence, which is a common jurisdiction for online casinos. However, legality depends on your local laws — check before playing.
How long do withdrawals take?
E-wallets: 24–48 hours. Cards: 3–5 business days. Bank transfers and cryptocurrencies may take longer, up to 10 days.
Can I play on mobile?
Yes, the site is fully mobile-optimised. You can access it via your mobile browser — no need to download an app.
What is the minimum deposit?
€10 for most methods, except bank transfers which require €20.
How do I reset my password?
Click “Forgot Password” on the login page. A reset link will be sent to your registered email.
Are there country restrictions?
Yes, players from certain countries (e.g., USA, UK, Netherlands) may not be accepted. Check the terms or contact support.
How do I self-exclude?
Go to your account settings and look for “Responsible Gambling” or “Self-Exclusion”. Choose a period and confirm. You can also contact support.
What currencies are accepted?
EUR, USD, GBP, and several cryptocurrencies are commonly available. Check the cashier for a full list.
Pro Tips
Use the platform’s responsible gambling tools from day one: set deposit limits (daily, weekly, monthly), session time limits, and enable reality checks to remind you how long you’ve been playing. If you ever feel the need to take a break, self-exclusion is available. Remember: gambling should be entertainment, not a way to make money.
Now you have all the information to get started. Always gamble responsibly and enjoy the experience.